Coronavirus Update

COVID-19 Update: 23 March 15:30pm

Below you will find the latest information on our ongoing response to the impact of Coronavirus, including our showrooms, new orders, existing orders, samples, transport, logistics, delivery, after sales and support services. Our priority during this period is to protect our employees and their families and limit the spread of Coronavirus.

Showrooms

In light of the government guidelines announced on Monday 23 March, our showrooms will remain closed to the public for the next three weeks. However, while the construction industry continues to be an exception to the current restrictions, our Sales Team will remain fully operational and are available to answer any queries or technical questions you may have. You can contact us Monday to Friday from 9.30am – 6pm on 020 3141 3337 or email our usual address at enquiry@porcelaintiles.co.uk.

New Orders

Our Sales Team are working remotely and are fully operational to receive and process new orders. You may have heard that all Italian factories have closed temporarily, but due to our considerable stock holding in the UK and fully functioning warehousing and logistics, our supply chain is currently unaffected with business as usual. Therefore during this period we are continuing to accept and process new orders, confirm lead times and ensure delivery. You can contact our Sales Team on 020 3141 3337 or email our usual address at enquiry@porcelaintiles.co.uk.

Existing Orders

All existing orders are being processed as usual and deliveries are going out as planned. Our Aftersales Team are currently fully operational (working remotely) and can be contacted on our usual Aftersales number 020 8731 6787, where your existing order can be discussed and arrangements for delivery can be made.

Deliveries

Transport companies are currently operating as normal and all deliveries are going out as planned. If your site is closed or you are unable to receive deliveries during this period, please contact our Aftersales Team immediately on 020 8731 6787.

Sample Requests

During this period you are welcome to request tile samples in the usual manner. Our Samples Department is fully functional and they are currently fulfilling all sample requests with a typical turnaround time of approximately three working days. All staff are following strict processes that have been put in place to protect both themselves and others. We have also significantly increased cleaning and hygiene, as well as day-to-day practices to ensure all packages are safe.

Contact

If you have any queries relating to the information outlined above, please do not hesitate to contact our Customer Services Department by email on our usual address at enquiry@porcelaintiles.co.uk. We will continue to post updates on this page as the measures taken by the government to prevent the spread of coronavirus evolve.

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