Coronavirus (COVID-19) Update: 2nd February 2021 9:30am
We are working hard to minimise disruption to our services and will be regularly updating this page with our ongoing response to COVID-19. Below you find the latest information regarding our showrooms, new and existing orders, tile samples, delivery, after-sales and support services.
Showrooms: Open by appointment for professional & trade customers only
In response to the latest government announcement and restrictions for the current lockdown, our showrooms remain closed to the general public until this lockdown is lifted. For professional and trade customers within the construction industry, our North London and South London showrooms are available for specification advice and enquiries, strictly by appointment and only where there is no alternative to dealing with the enquiry remotely. This is in line with government advice for businesses that provide essential goods and services to the construction industry.
Strict measures are in place to protect the safety of essential staff and clients and to ensure that our showrooms remain COVID secure. All appointments are carried out by trained consultants and subject to several screening questions. All appointment requests will need to comply with these requirements which can be found on our ‘Appointment Booking form‘. Available appointment times are as follows:
Monday to Friday: 9.30am – 5:30pm
Our Sales Team are fully operational to receive and process new orders with business as usual. You can contact our Sales Team on 020 3141 3337 (Monday to Friday 9.30am – 6pm) or email at email@example.com.
All existing orders are being processed as usual and deliveries are being made as planned. Our After-sales Team are currently fully operational and can be contacted on our usual After-sales number 020 8731 6787 (Monday to Friday 9.30am – 6pm), where your existing order can be discussed and arrangements for delivery can be made.
Our transport companies are operating as normal and all deliveries are going out as planned. If your site is closed or you are unable to receive deliveries during this period, please contact our After-sales Team immediately on 020 8731 6787 (Monday to Friday 9.30am – 6pm). We ask you to respect social distancing rules during the delivery of your order.
Tile sample & product catalogue requests
During this period you are welcome to request tile samples in the usual manner. Our Samples Department are currently fulfilling all tile sample and product catalogue requests with a typical turnaround time of approximately three working days. All staff are following strict processes that have been put in place to protect both themselves and others. We have also significantly increased cleaning and hygiene, as well as day-to-day practices to ensure all packages are safe. Public Health England have said that there is no current evidence to suggest that the virus can be transmitted from packages.
We have taken considerable measures to safeguard the wellbeing of our employees and customers during these uncertain times and remain committed to doing what is necessary to limit the spread of Coronavirus (COVID-19). We will continue to post updates on this page as our response develops.
If you have any queries relating to the information outlined above, please do not hesitate to contact our Customer Services Department by email on firstname.lastname@example.org
020 3141 3337 (Monday to Friday 9.30am – 6pm)
Update: 2nd February 2021 9:30am