Coronavirus (COVID-19) Update: 14th April 12:30pm
We are working hard to minimise disruption to our services and will be regularly updating this page with our ongoing response to the Coronavirus (COVID-19) pandemic. Below you find the latest information regarding our showrooms, new and existing orders, tile samples, delivery, after-sales and support services.
Following Government guidance for businesses announced on Monday 23rd March, our showrooms are temporarily closed. However while working remotely, our Sales Team are available as usual to provide product support and to answer any queries you may have. You can contact the Sales Team on 020 3141 3337 (Monday to Friday 9.30am – 6pm) or email our usual address at firstname.lastname@example.org.
Our Sales Team are fully operational to receive and process new orders with business as usual. We are pleased to confirm that due to our considerable stock holding in the UK and fully functioning warehousing and logistics, our supply chain is currently unaffected. During this period we are continuing to accept and process new orders, confirm lead-times and guarantee delivery. You can contact our Sales Team on 020 3141 3337 (Monday to Friday 9.30am – 6pm) or email at email@example.com.
All existing orders are being processed as usual and deliveries are going out as planned. Our After-sales Team are currently fully operational (working remotely) and can be contacted on our usual After-sales number 020 8731 6787 (Monday to Friday 9.30am – 6pm), where your existing order can be discussed and arrangements for delivery can be made.
We are following the advice of Public Health England and continuing to make deliveries. Our transport companies are operating as normal and all deliveries are going out as planned. If your site is closed or you are unable to receive deliveries during this period, please contact our After-sales Team immediately on 020 8731 6787 (Monday to Friday 9.30am – 6pm). We ask you to respect the two-metre social distancing rule during the delivery of your order.
Tile Sample & Product Catalogue Requests
During this period you are welcome to request tile samples in the usual manner. Our Samples Department are currently fulfilling all tile sample and product catalogue requests with a typical turnaround time of approximately three working days. All staff are following strict processes that have been put in place to protect both themselves and others. We have also significantly increased cleaning and hygiene, as well as day-to-day practices to ensure all packages are safe. Public Health England have said that there is no current evidence to suggest that the virus can be transmitted from packages.
We have taken considerable measures to safeguard the wellbeing of our employees and customers during these uncertain times and remain committed to doing what is necessary to limit the spread of Coronavirus (COVID-19). We will continue to post updates on this page as our response develops.
If you have any queries relating to the information outlined above, please do not hesitate to contact our Customer Services Department by email on firstname.lastname@example.org
020 3141 3337 (Monday to Friday 9.30am – 6pm)
Update: 14th April 12:30pm